User Impact: Users may experience crashes or may be unable to access Exchange Online via Outlook.Ĭurrent status: We're investigating a potential issue in which users may experience crashes or may be unable to access Exchange Online via Outlook. The issue occurs when Outlook tries to open the linked image in the email but fails and keeps trying to open it. Title: Users experiencing Outlook connection issues and crashes Outlook crashing, not responding, or freezing while opening an email with a linked image or attachment is a common scenario experienced by many Outlook users. For what's it worth: There is a current Portal advisory for some users: After that Choose the profile window will appear on the screen, choose the profile and click on the OK button. Now, enter the Outlook/safe in the given space. The basic output should show if MAPI is enabled. To open the Outlook in safe mode follow the listed below steps: Press the Windows + R key together to open the Run dialog. If you can, then check the ensure that MAPI is enabled for that mailbox with get-casmailbox. I would still argue that simply giving yourself full mailbox access is much simplier, however try that and see if you can access it. Since you have the user name and password, open a private/incognito browser session and access the account via OutLook Web App and verify you can even access the mailbox that way.
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